1. Introduction

BIS CONNECT TRAINING LTD ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Company Details:

• Company Name: BIS CONNECT TRAINING LTD
• Registration Number: 8182860
• Registered Address: 31 CHURCH STREET, RG45 7PD CROWTHORNE, United Kingdom
• Email: [email protected]

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when:

• Registering for our courses
• Contacting us through our website
• Subscribing to our newsletter
• Participating in surveys or feedback forms

2.2 Types of Personal Information

• Name and contact information (email address, phone number, postal address)
• Educational background and professional experience
• Payment information (processed securely through third-party providers)
• Course preferences and learning objectives
• Communication records with our support team

2.3 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Device information and operating system
• Website usage patterns and navigation data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and deliver our educational services
• Process course registrations and payments
• Communicate with you about courses, schedules, and updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations and protect our rights
• Detect and prevent fraud or security breaches

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract: To perform our contractual obligations when you enroll in our courses
• Legitimate Interest: To improve our services and communicate with you about relevant opportunities
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Payment processors
• Email service providers
• Website hosting and analytics providers
• Learning management system providers

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Course enrollment data: 7 years after course completion
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics data: 26 months
• Financial records: 7 years for tax and accounting purposes

8. Your Rights

Under the GDPR and UK data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data in certain circumstances
• Portability: Request transfer of your data to another organization
• Restriction: Request limitation of processing of your personal data
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent for processing where applicable

To exercise any of these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of the revised Privacy Policy constitutes acceptance of the changes.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe that our processing of your personal data violates data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).

ICO Contact Information:
Website: ico.org.uk
Telephone: 0303 123 1113